Archive for Thursday, August 20, 2009

Explorer, World Company Web sites access interrupted

August 20, 2009

Planned maintenance last week by Level 3 Communications, an Internet bandwith provider for Lawrence-based Sunflower Broadband, went awry and hampered several local Web sites, including

That unsuccessful maintenance prevented some users outside of the Sunflower Broadband network from accessing,, and other World Company Web sites from about 3:30 p.m. to 7:30 p.m. Aug. 12.

By the night of Aug. 12, Internet access had been restored, Sunflower said. Level 3 officials were still trying to identify the initial cause of the outage.

Rod Kutemeier, Sunflower Broadband general manager, said Level 3 was one of two bandwidth providers for Sunflower Broadband. The remaining Internet provider continued working through the day, but as bandwidth use peaked in the after-work hours, it couldn’t handle the traffic load.

Kutemeier said Level 3 became aware of the problem early Aug. 12 and spent most of the day looking for the cause. Final repairs weren’t completed until around 2 a.m. Aug. 13.

Sunflower officials said the problem couldn’t be addressed at the local level, but only by Level 3.

Rob Hachey, senior director of sales for Level 3, did not return calls.

Sunflower Broadband is owned by The World Company, parent company of the Explorer.


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